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Hospitality Service Supervisor



People & HR, Operations
New York, NY, USA
Posted on Friday, June 7, 2024

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Service Supervisor who will assist in leading the Hospitality Service Team at one of our New York City properties in Midtown Manhattan. As a Service Supervisor, you will be responsible for ensuring the success of all programs while maintaining a high-quality products and service levels. The Service Supervisor will report directly to the Service Manager and the General Manager

What You’ll Do:

  • Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
  • Supervise the service team and support staff including setup, utilities, maintenance, and security
  • Coordinate culinary service between the culinary team and service team
  • Monitor inventory and keep culinary informed of accurate counts
  • Enforce all rules and regulations and ability to carry out all safety and emergency programs
  • Follow health and safety regulations and ensure sanitation and cleanliness of service areas
  • Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front and back of the sit
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
  • Adhere to basic hygiene procedures and grooming standards
  • Lead and perform duties of service technician during shift

What We Look For:

  • Minimum Bachelor’s Degree in Hospitality or related field preferred
  • Minimum 2 years’ of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, and different service types
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $25/hr with overtime eligibility

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at

We’re Here For You:

At Convene, you’ll receive:

  • Excellent health coverage for you and your family starting day one
  • Medical and insurance navigation support through Eden Health
  • Flexible vacation time plus time off for your birthday
  • A Holiday closure each year to allow all employees to unplug and recharge
  • 401K plan with company matching
  • Professional development support
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do
  • A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)