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Account Manager



Sales & Business Development
London, UK
Posted on Saturday, May 4, 2024

We’re seeking an Account Manager to join our Sales team in London. The Account Manager will report directly to the Head of Conference and Event Sales.

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

  • Maintain extensive knowledge of Convene | etc.venues products and locations while building the brand locally and regionally.
  • Possess a clear understanding of the Portfolios business plan, locally, regionally, and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
  • Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, and account development meetings and assist with quarterly business reviews with your key accounts.
  • Discover new local meeting and event decision-makers, maintain and grow current and prospective clients, referral partners and new business contacts.
  • Rapidly respond to all client enquiries and other communication and maintain up to date account detail for all relevant key accounts that you are responsible for.
  • Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines.
  • Maintain thorough knowledge of competitive sets and relationships with counterparts.
  • Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow, and prospect new business
  • Reach and exceed personal targets as well as budgeted goals for financial quarters and commercial year.
  • Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals.
  • Owns and cultivates a number of accounts that are selected based on location, volume and spend.
  • Targeted with sourcing copycat accounts, with a focus on increasing market share across the global portfolio of brands and products.
  • Responsible for soliciting and securing repeat business associated to their allocated account deck and pipeline.
  • Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
  • Lead on and process all enquiries in a timely manner, aligned with Convene | etc.venues sales strategy.
  • Ensure that, in line with our ‘Client First’ sales approach, all ‘Meet & Greet’s’ are diarised /scheduled to increase client engagement and potential growth.
  • Create, maintain and where required liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
  • Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolios brands.
  • Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
  • Identify potential accounts which may benefit from a Platform Partnership Agreements (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio.
  • Aggregate and record key account intel, metrics, and feedback in Convene CRM to maximise insight.

What We Look For:

  • Minimum 2 years sales sales-related experience
  • Experience with physical or virtual events, real estate, or flexible workspaces, a plus
  • Excellent written and verbal communication skills
  • Strong time management and organizational skills
  • Ability to effectively build relationships with clients
  • Ability to work well with other team members

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 37 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at

We’re Here For You:

At Convene, you’ll receive:

  • Generous paid time off, including an extra day off for your birthday
  • Participation in our pension scheme with contributions from Convene
  • Professional development support
  • Wellness subsidy to support your wellbeing
  • Savings on bikes and equipment through Convene’s Cycle to Work programme
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.