Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

To be responsible for the management and delivery of all Food and Beverage operations with the Venue with the aim to provide the highest level of client service within budget.

What You’ll Do:

Operational and Customer Service

• To conduct quality and standards checks each morning around the venue
• To ensure clear communication is given to the food service team regarding any defaults and checking all requests are followed through by the catering management team
• To build up rapport with all trainers and events organisers and gain a clear understanding of their requirements during their stay and for future events
• To have presence in all restaurants/ break out areas to ensure that the catering standards are met and are running in accordance with the booking schedule and all clients requirements are met and exceeded
• To ensure a high level of service from the food service team at all times
• Ensure all food and beverage areas within the Venue are managed effectively
• Ensure all coffee point and other catering areas are replenished and maintained throughout the day

Personnel:

• To effectively manage all members of the food service team on a day to day basis and carry out performance reviews twice yearly, implementing training and development programmes
• To be responsible for all recruitment, inductions and training of the food services team
• To prepare the weekly staff rota
• To ensure high standards of appearance are maintained within the catering department

Financial:

To become familiar with the venue business plans, providing input in relation to the catering departmentTo ensure that all food and beverage expenses are kept in line with the budget, whilst maintaining a consistently high quality product and standardsWorking alongside the Head Chef to provide input into menu planning when requiredTo ensure full administration of all invoices, inputting all information onto Focal Point.

• To ensure stock levels are maintained to an adequate standard to support the needs of the department and venue at all times
• To provide the General Manager with the relevant monthly information required relating to stock and purchasing for the Food and Beverage department
• To control the staff budget for temporary staff within the food services team and ensure all overtime payments are preauthorised by the Venue Manager

Administration:

• To ensure that all day to day amendments in respect of catering are communicated to the relevant teams
• To liaise in advance with the Events Team to determine the forthcoming weeks events, numbers and specific catering and operational requirements to support the smooth running of all events
• To work together with the Venue Manager to identify areas of concern through the evaluation process and provide the appropriate action plans/follow ups if necessary.

Other responsibilities:

• To hold regular maintenance checks within the catering outlets and promptly report maintenance problems through Sharepoint
• To carry out any reasonable management requests including duty management shifts
• To build good working relationship with all other areas of the venue team
• To support the venue team with client events

What We Look For:

Commercial & financial management:

• Assisting in the running a profitable venue to help towards the company vision

Operational management:

• Understanding and managing the Client Service and Conference Service departments and teams

Client management:

• Maintaining excellent client relations to ensure a successful venue

Leadership:

• Build and maintain an excellent team to deliver the best service

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, and Birmingham, and in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces, growing its global network to 39 locations across nine cities and creating the largest single provider of dedicated premium meeting and event venues in the U.S. and UK. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We’re Here For You:

At Convene, you’ll receive:

• Internal and external training & development
• 25 days annual leave plus bank holidays, and company sick pay
• Subsidised fitness membership
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Employee wellbeing support and personal advice programme
• Subsidised eye care
• etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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