We’re seeking an AV Operations Specialist to join our Operations team.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

The AV Technician provides technology services in all duties, including setting up and operating various scaled audiovisual systems, with a specialty in audio, video, computers, HSIA, audio conferencing, video conferencing, webcasting, and basic lighting for different types of programs. The successful candidate is personable and client-focused, with problem solving skills that can be applied in various types of environments and situations.

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
• Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile devise and network component problems
• Extensive knowledge of audio-visual equipment listed in equipment & technical qualifications section
• Experience with video conferencing including hard codecs and soft codecs
• Ability to perform basic network trouble shooting procedures
• Demonstrate strong general problem-solving skills
• Provide excellent service and strive to exceed the expectations and needs of internal and external clients
• Make personal contact with guests and assist with any reasonable requests
• Maintain a positive relationship with all clients through effective communication
• Portrays a polished professional image to meet company dress code requirements
• Perform daily floor management that includes assignment of tasks and assisting Technology Manager with labor needs and scheduling
• Work with Director of Technical Services and Technology Manager to establish coordinated communications for management of programs
• Properly secure, store, transport, and preserve company AV equipment
• Participate in physical inventory count process as requested
• Review and have knowledge of menu/service with operations and production teams
• Complete set/strike lists and perform closing inspection duties
• Assist service team in daily duties to ensure a great client experience
• Allocate inventory to support client needs
• Manage temporary staff scheduling
• Recommend AV workflow for clients
• Work with technology team to provide feedback and make decisions regarding labor and equipment
• Utilize best practices and SOPs to plan and create audio visual solutions for customer events
• Delegate tasks as required to temp labor
• Attend PEO meetings and provide feedback critical to operational success
• Other duties as requested by management

What We Look For:

• Minimum High School diploma/GED, AA/BS preferred
• Minimum 2 years of audiovisual technical experience
• Knowledge of audiovisual, computer networking/maintenance, and lighting technical theory
• Intermediate technical knowledge of audio, video, projection, computer and lighting equipment
• CTS, Dante Level ½ a plus
• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and trouble shoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware
• Flexible and long hours sometimes required; rotating work schedule that may include nights and weekends
• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We’re Here For You:

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.