Hospitality Service Technician/ Event Server
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We’re seeking a Hospitality Service Technician to join our Operations team at our 333 N. Green location in Chicago. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.
What You’ll Do:
The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.
Greet all clients with enthusiasm and friendliness
Maintain a warm and friendly demeanor at all times
Provide world-class service, in accordance with our Brand Standards
Set up, replenish, maintain, and breakdown Food and Beverage stations
Accommodate special client needs and last minute requests
Develop relationships with clients
Accurately answer client questions about culinary and our spaces in a friendly manner
Read, understand, and execute Program Execution Orders
Follow checklists and Standard Operating Procedures
Set up and breakdown conference rooms and refreshing rooms as needed
Perform facility maintenance
Maintain safe, clean, organized, and well-stocked work areas
Responsible for constant sanitation, organization, and proper food handling
Have full knowledge of menus, recipes, and other pertinent information
Perform opening, mid-shift, and closing duties in accordance with company standards
Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
Maintain a professional appearance at all times
Maintain professional working relationships with team
Follows all Company drink recipes and procedures
Proficiently prepares blended and cold drinks provided by the cafe
Full knowledge of coffee and tea menu
Perform additional duties as assigned
What We Look For:
Minimum 2 years server experience
1 year of coffee experience a plus
Basic knowledge of food and beverage
Proven excellent communication and interpersonal skills
Proven good organizational skills
Must be highly motivated and ready to lead other team members
Proficient in multitasking
Food Hygiene or Food Handling Certificate preferred
TIPS Certification preferred
Flexible and long hours are sometimes required.
Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees
Ability to stand, sit, and walk for an extended period of time
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Full Time Hourly Rate: $21/hr.
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/
We’re Here For You:
At Convene, you’ll receive:
- Excellent health coverage for you and your family starting day one
- Medical and insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug and recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)