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Business Continuity Manager



Sales & Business Development
New York, NY, USA
Posted on Thursday, July 11, 2024

As the Manager of Business Continuity Management (BCM) within the CLEAR GRC team, you will report directly to the VP of GRC. Your primary responsibility will be to execute and maintain the business continuity planning lifecycle and strategy for CLEAR.

What you will do:

  • Implement and deploy tailored strategies across all critical business functions enterprise-wide
  • Collaborate with various functions and partners to develop, maintain, and enhance Business Continuity Plans and procedures
  • Prioritize and elevate resource needs to enhance recovery time and ensure business application and infrastructure resiliency
  • Facilitate annual exercises, including walkthroughs, tabletops, simulations, and full-scale tests, in coordination with IT disaster recovery
  • Ensure alignment with policies, standards, and procedures in all deliverables
  • Support incident management activities during disruptive events as required
  • Drive commitment, ownership, accountability, and results for Business Continuity Planning with business stakeholders
  • Foster a resilience culture through planning, education, training, and analytics
  • Proactively identify, prioritize, and document critical business functions throughout the business continuity planning lifecycle
  • Design and implement recovery strategies to minimize disruptions to CLEAR operations
  • Validate, test, and identify recovery strategy gaps, communicating results to leadership
  • Coordinate alignment between business continuity and incident management teams for successful operation recovery within acceptable downtime
  • Monitor and track annual compliance, regulatory, and reporting requirements
  • Generate regular and annual compliance reports, metrics, and trend analyses
  • Coordinate business participation in annual testing and planning activities with the Disaster Recovery team
  • Provide support for incident management team activations when required
  • Plan workloads effectively and deliver on commitments
  • Build rapport and gain respect and cooperation from technology and business leaders

Who you are:

  • Minimum 5+ years of leadership experience in enterprise-level programs
  • 5+ years of experience in crisis management, business continuity, and disaster recovery
  • 2+ years of project management experience
  • Strong creative thinking, proactive, and independent problem-solving skills
  • Excellent communication and influencing abilities across all management levels
  • Proficiency in facilitating meetings, preparing reports, and managing data
  • Self-motivated, results-oriented, and analytical thinker
  • Comfortable with data-driven solutions and presentations
  • Exceptional organizational and delegation skills
  • Effective stakeholder communication and management skills
  • Ability to remain calm in challenging situations
  • Strong interpersonal and indirect influencing skills
  • Comfortable in ambiguous situations and dynamic environments
  • Action-oriented with ethical behavior, integrity, and trust-building

Technical Skills:

  • Hands-on experience with the full business continuity management lifecycle
  • Risk assessment (RA) expertise
  • Designing recovery strategies meeting RTO/RPO and SLAs
  • Knowledge of business continuity, disaster recovery best practices, policies, and procedures
  • Extensive understanding of project management, software implementation, and application development
  • Familiarity with computer operating systems, networking, data communications technology, IT strategy, and planning
  • Knowledge of IT disaster recovery and business recovery planning
  • Understanding of IT standards and best practices such as NIST, HIPAA, PCI, and Federal DHS guidance

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $120,000 - $160,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units


Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.