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Director, Product Management



New York, NY, USA
Posted on Thursday, May 9, 2024

As a Director, Product Management you will lead multiple teams that are instrumental to CLEAR’s ability to deliver seamless and delightful consumer experiences. Your domain will encompass core Membership management experiences, Member Care enablement, and our Subscription & Payments platform. Your main priorities are to (1) elevate the CLEAR Plus member experience through frictionless self-service account management and delightful Member Care interactions that drive lasting retention; and (2) build reliable CLEAR-owned subscription, payment and pricing services, enabling business scalability and agility with minimal engineering overhead.

What you'll do:

  • Define the strategic vision and product roadmap for CLEAR’s Membership management experiences, Member Care enablement, and next generation Subscription & Payments platform
  • Partner with stakeholders across Engineering, Finance, Operations, Member Care, Marketing, Security and Legal to ensure alignment in priorities, staying one step ahead of business needs as we innovate on new benefits and services for CLEAR Members
  • Raise the bar for product excellence and innovation by balancing bigger bets with iterative product improvements rooted in performance metrics and user feedback
  • Lead and coach a team of Product Managers, with a focus on their professional growth and product delivery & impact
  • Work with CRM, payments, and billing integration vendors to optimize solutions and cost-effectiveness; familiarity with vendors like Salesforce and Stripe is a big plus

What you're great at::

  • Leading data-driven teams focused on driving retention through platform innovation, billing and subscription optimization, and best-in-class experiences for internal and external customers
  • Spearheading large-scale product initiatives, including vendor migrations and integrations
  • Identifying high-impact strategies and solutions to expand and elevate our products for both internal and external customers
  • Strong analytical and problem-solving abilities
  • Rigorous and collaborative approach to prioritization and decision-making
  • Cultivating and nurturing a culture of high performance and innovation
  • Living and imparting CLEAR’s core values: Be Indefatigable, Bias for Action, Embrace Change, Obsessed with the Customer Experience, Speak Up, Our Great People, Own It

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $220,000 - $250,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units


Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 20+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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