IT / Technical Trainer
POSITION SUMMARYTitle: Technical Trainer [Contract]
Catalyte delivers entry and near-entry-level roles for data analytics, programmatic ad buying, sales and IT services for over 1,000 positions at 250 companies. Apprentices that advance through Catalyte’s platform consistently outperform traditional hiring methods in speed, quality, and performance. By giving high-grit, high-aptitude talent the opportunity to launch new careers in the technology industry, Catalyte transforms individuals, companies, and communities. For more information, visit www.catalyte.io.
We are rewiring the talent market and have established a strong leading position, serving world-class companies.
Catalyte has a proven track record of developing talent in Software development, Digital Media, IT Services and more. We’re expanding our IT Services offering and we’re looking for an experienced IT professional to lead the execution of the development program across multiple cohorts.
You will oversee all aspects of the day-to-day development of our IT apprentices and ensure they are set up for success to enter into IT careers. You will be curating online development resources, conducting lectures and/or group discussions of the material and checking in with apprentices regularly to ensure the material is resonating. You will assign and monitor all individual and group assignments, answering any questions and ensuring timely completion against a deadline. You will be responsible for grading all planned assessments as well as monitoring an individual’s progress throughout the program. You must be comfortable assessing individual skill sets based on the graduation criteria and mentoring/coaching them accordingly over the duration of the program. You must be comfortable managing a team - conducting regular 1:1s, providing actionable feedback and evaluating both technical and non-technical skills to determine if apprentices should successfully graduate the development program.
A proven history of success in Network Technician, System Administration or IT Technician roles is key, as providing real world, on-the-job scenarios for these specific roles during development is vital.
You believe in Catalyte’s mission of:
Aptitude over pedigree. Our apprentices prove that success can’t be measured by degrees, but by grit, skills and ability.
Opportunity for all. It doesn’t matter what you’ve done, but what you can do. We give opportunity to those previously overlooked by traditional hiring methods
A representative workforce. The American workforce should look like America. Our apprentices represent the true diversity of this country across race, gender, age, location, education, life experience and economic background.
This role is a contract position with the potential to convert to full time employment.
DUTIES AND RESPONSIBILITIES:
Oversee and manage the execution of the IT Services pathway development program, including facilitating all development needs as well as coaching/mentoring adults on both technical and soft skills
Contribute to the development of curriculum materials as needed and collaborate with the training team on what’s working, what’s not and how we can do it better
Provide guidance and mentorship to associates in the program regarding soft skills development with transparent and fair coaching opportunities
Scale and enhance program to support additional growth areas as needed
EXPERIENCE AND QUALIFICATIONS
5+ years of professional IT experience in network administrator, system administrator or IT technician roles (preferably experience in a consulting role)
Strong understanding of fundamental IT concepts, including hardware, software and operating systems
Strong understanding of computer networking, including protocols (TCP/IP, DNS
etc), network configuration and management
Strong system administration skills. Linux and Windows a plus
Some experience in a helpdesk environment
Strong management and team enablement skills
Proven track record of mentoring and developing junior talent
Strong presentation skills, with experience creating decks in PowerPoint
Skills and Abilities:
Passion for coaching, mentoring and developing talent
A positive, friendly, and fun attitude
Empathetic leader who demonstrates grit and resilience
Competitive nature with a desire to consistently learn and grow
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Ability to actively listen
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven track record of exceeding expectations
Catalyte provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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