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Technical Support Engineer

Carbon Robotics

Carbon Robotics

IT, Customer Service
Seattle, WA, USA · Seattle, WA, USA · Washington, USA
Posted on Monday, July 1, 2024
The Carbon Robotics LaserWeeder™ implement uses precision computer vision and sophisticated AI to kill weeds with millimeter accuracy. Laserweeding delivers consistency that puts growers back in control of their schedules amid labor shortages, chemical complexity, and rising costs. For high-density crops, laserweeding is the only automated solution. Designed in Seattle and built in Detroit, it’s the future of weed control.

We’re a team who wants more! Carbon Robotics offers more! More Professional Growth, Bigger Problems to Solve, Mission Driven Progress in every task! There’s interesting problems with a Breadth of Exposure because Laser Weeding touches more than you think!

We are a no-nonsense team of passionate people with a bias for action. We know that our ability to execute on our ideas is what sets us apart. We do what we say we are going to do, externally and internally. We trust our people to act independently and make practical, real-world decisions.

Join the weeding revolution and follow Carbon Robotics on LinkedIn, YouTube, Twitter and Instagram.

Are you ready to help us design and build our LaserWeeder that solve real problems in our food supply?

As a Technical Support Engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates.

Job Duties and Responsibilities:

  • Serve as the first point of contact for inbound customer communications
  • Troubleshoot and resolve issues with proprietary laser weeding equipment and systems
  • Gather appropriate diagnostic information
  • Meet established response expectations and ensure an exceptional customer experience
  • Support Carbon Robotics Field Support Engineers and Sales personnel in the field
  • Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
  • Occasional travel may be required
  • Participation in on-call rotation

Ideal Knowledge, Skills, and Abilities:

  • 2+ years in remote/telephone customer-facing service and support
  • Creating and managing customer communication and tickets
  • Ability to follow complex instructions both written and oral
  • Solid relationship management, customer service and communication skills
  • Hands-on technical troubleshooting in Linux environment

Qualified applicants will receive a short survey after applying to help the team learn more about you.

Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted. The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.

Carbon Robotics' base salary pay range:

$83,000—$100,000 USD

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based* employees, including:

  • Competitive salaries
  • Pre-IPO Stock Options
  • Generous Benefits:
    • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
    • Life Insurance
    • Long Term Disability
    • Flexible PTO
    • 401(k) plan
    • Pet Insurance
    • Commuter Benefits
  • Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.
  • Internationally based employees benefits varies

Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

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