Talent Operations Manager (Spanish Bi-lingual Required)
Buildforce
People & HR, Operations
Scottsdale, AZ, USA
Posted 6+ months ago
This role is responsible for:
- Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
- Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
- Conduct quality interviews effectively and always on time
- Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
- Coach new electricians on the Buildforce process and expectations
- Work as a team to achieve monthly placement goals with quality and retention in mind
- Provide a “white-glove” experience for priority placements for high-profile and new customers
- Evaluate pay and placements ad hoc
- Navigate all of the Employer-level and Project-level contingencies
- Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
- Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
- Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
- Maintaining records and documentation through data entry, collection, and validation.
- Providing feedback on process improvement opportunities and contributing to projects as assigned
- All other duties as assigned.
About You
- Team over ego: The vision is for all of us to create a community that allows us to collaborate in fun, exciting, and efficient ways—no Ego Amigo.
- Take complete ownership: You understand a genuine human response and own it through to a beautiful resolution. Your ‘I got this’ mentality doesn’t assume someone else will get something done, so you take ownership to bring issues to a close but aren’t shy about asking for help.
- Be radically transparent: Transparent communication isn't just a right; it's an expectation—confident transparency with respect.
- Champion the trades: We exist to serve the trades: the business owners and the people doing the work. You wake up and say, ‘Hey, I would love to help you!’ You have a natural empathy when something goes wrong and a passion for generating a win-win solution. You put yourself in the other person’s shoes and tailor conversations to suit each individual.
- Make Music: Woah, you like finding creative solutions for common or complex problems. It is not uncommon for you to want to create, collaborate and be curious. You are not afraid to fail.
Skills & Qualifications
- 3+ years of experience in recruiting, sales, marketing, or related work experience.
- Proven success with self-direction and the ability to work independently and with a cross-functional team.
- Proficient at navigating multiple apps at a time. Experience in technology platforms such as Front, Aircall, Indeed, and Slack.
- Detail-oriented with excellent communication skills in writing, in person, or by phone.
- Creative problem solver who thinks on their toes and can make informed decisions quickly.
- Own a smartphone and have access to a reliable internet connection.
- Bi-lingual is required - Spanish & English.
- Bonus points: Being an Electrician, Knowing Electrical Work, Construction Tech, Construction
- Able to work flexible hours for changing business needs, including occasional weekends. Most of our team's action occurs between 7 am and 7 pm, Monday through Friday.
Benefits & Perks
- Flexible Scheduling
- Hybrid (Working from Atlanta Office and Home)
- Time Off & Holidays
- Parental Leave Policy
- 401(k) Plan
- Healthcare - Medical, Dental & Vision
- 360 Annual Peer Reviews with Opportunities for Growth