Lead Education Services Specialist
BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Lead Education Services Specialist, Developer
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a 2022 "Best Place to Work" in several cities, is looking for a Lead Education Services Specialist, Developer. This is a person who thrives at solving problems and has an insatiable urge to teach and learn. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer and will rely on strong consultative skills to help our Enterprise customers during onboarding and throughout the customer lifecycle.
What You Will Do
Serve in the role of developer subject matter expert, assisting the Learning & Development team by providing technical expertise to create coursework appropriate for merchant and partner developers building on BigCommerce
Lead the Instructional Design and Education Services teams’ strategy with facilitating and building interactive developer lab activities, including dynamic code that integrates seamlessly with the BigCommerce platform
Deliver high quality, customized, developer training to our highest valued merchants and partners. This includes initial technical scoping, engaging with high level stakeholders from their entire organization (developers, operations, marketing, finance, sales), and detailed planning with BigCommerce experts from Product & Engineering, Professional Services, and Sales
- Identify and translate merchant and partner needs into requirements for developer educational content that will enable efficient and effective builds on BigCommerce
Drive collaboration with solutions architects, support engineers, developer advocates, and product and engineering collecting feedback and needs to drive course, certification and training solutions
Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise and Mid-Market client organizations to understand course requirements and assist in the development of L&D Developer Courses
Maintain strong working knowledge of released products and participate in pre-release activities, BETA programs, and ongoing improvement of L&D courses and course delivery
Understand how to conduct requirements, design, implementation, and operations phases of a project
Provide consultative expertise based on course and training requirements regarding available course offerings
Develop technical and architectural roadmaps and use them to proactively drive new & updated technology adoption for courses and trainers
Work with Global teams and subject matter experts as required
Analyze current trends in the eCommerce industry and the technology architecture field and provide recommendations and training
Perform other duties and assignments as required
Who You Are
4+ years combined experience in software development, Enterprise customer service, content creation, development, or technical training
- Bachelor’s degree in Computer Science, Information Technology or a technical discipline (e.g., engineering) or equivalent required
Understanding of the Stencil Framework and Handlebars programming language highly desirable
Strong understanding of code deployment and supporting tools like Github
Knowledge of BigCommerce API, RESTful APIs, and eCommerce
Familiar with the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems; understanding of security, SSO and federation technologies as applied cloud infrastructure.
Passion for creating and delivering training content that utilizes cutting-edge adult learning theory methodologies and best practices
- Willingness to travel (50%) - Globally
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.