Governance, Operations Manager

Full Time | Hybrid

Aguascalientes, MX

Innovate with Benchmark Gensuite as a Governance, Operations Manager

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite…

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We're seeking a Governance, Operations Manager to drive governance execution through structured oversight, process ownership, and cross-functional coordination. This role is responsible for ensuring governance compliance, data accuracy, and process adoption across key operational workflows. You will lead end-to-end governance processes, maintain the integrity of our internally developed software, and proactively identify and close process gaps to support scalable, compliant operations.

Responsibilities

• Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
• Drive governance compliance by ensuring accurate and complete data within internal systems
• Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
• Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
• Strengthen documentation and support process improvement by addressing key process and documentation gaps
• Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
• Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
• Independently escalate risks and issues to appropriate stakeholders based on process requirements
• Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms
• Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution.

What we're looking for

• Strong attention to detail with a commitment to data accuracy and governance compliance
• Demonstrated initiative with the ability to identify gaps and drive process improvements
• Interest in governance, operational controls, and continuous improvement
• Ability to manage multiple priorities while maintaining structured and organized workflows
• Strong analytical mindset with the ability to interpret data and identify risks
• Comfortable working cross-functionally and driving alignment across teams
• AI-forward mindset with openness to leveraging tools and automation

Education: Bachelor’s degree (B.A./B.S.) in Business Administration, Finance, Operations, or a related field.

Qualifications & Experience:

• 2–4 years of experience in governance, operational controls, process coordination, or related functions (flexible based on demonstrated capability)
• Proficient English skills, oral and written (C1).

• Familiarity with reviewing and interpreting contracts and Statements of Work (SOWs)

• Strong ability to track workstreams, manage ownership, and drive items to completion
• Experience with process documentation, improvement, and implementation
• Experience serving as a system administrator or owner of digitized workflows, including maintaining data integrity, managing configurations, and supporting process execution within internal platforms
• Proficiency in preparing structured reports, summaries, and governance documentation
• Experience working within systems or platforms to manage operational and governance data

Nice-to-Have Skills

• Experience with governance frameworks, compliance tracking, or operational controls
• Exposure to cross-functional or global team environments
• Familiarity with process migration or system transition efforts

Questions about the position? Please contact our MX Talent Acquisition Team at jobs.mexico@benchmarkdigital.com

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