Customer Success Trainee

Full Time | Hybrid

Aguascalientes, MX

Innovate with Benchmark Digital as a Customer Success Trainee

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are looking for a motivated and eager-to-learn Customer Success Trainee to support our Customer Success team. This entry-level role is ideal for recent graduates or early‑career professionals who are interested in developing technical, analytical, and customer-facing skills.

The Customer Success Trainee will assist in providing customer support, documenting customer needs, participating in basic technical assessments, and collaborating with internal teams to help deliver positive customer experiences. This role offers hands-on training, mentorship, and exposure to customer success operations, business analysis processes, and technical troubleshooting.

Responsibilities

• Assist in providing basic technical guidance and support to customers under supervision.
• Help document customer interactions, technical findings, and follow-up actions.
• Support the Leadership and Customer Success team in activities that drive customer satisfaction and retention.
• Assist in gathering information for business requirement documents related to customer requests or projects.
• Learn and develop understanding of customers’ systems, operations, and needs.
• Support Unit Leads with administrative tasks related to customer accounts.
• Collaborate with internal teams to help meet customer expectations and assist in delivering solutions.
• Participate in team meetings, training sessions, and shadowing activities to build technical and customer service capabilities.

Education

Bachelor’s degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.

Qualifications & Experience

• Results-driven mentality
• PowerPoint skills and experience with Excel preferred
• Adaptability, able to work on a fast pace and multitasking environment
• Proficient English skills spoken and written
• Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our team to support customer needs
• Adapt to changing schedules and environments

Questions about the position? Please contact our HR Mexico Team at jobs.mexico@benchmarkdigital.com.

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