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Implementation Manager



Remote, OR, USA
Posted on Tuesday, June 18, 2024
Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
What will you do in this role?
At Aiwyn, our Implementation team is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver a nonpareil experience to our customers and vendors as we work to 1) onboard and educate new firms in using our software modules, 2) advise firms on best operational practices when using Aiwyn’s software, 3) provide the customer a transparent, supported experience as they go-live with our products.
In this role, you will primarily be working with representatives from our customer firms to manage the Implementation process, acting as the primary lead for interfacing with customers throughout implementation, configuring their system based on their chosen specifications, training the firms on what to expect from the experience of using our software and testing the data flowing through our software. You will also be integral in designing and refining our standard operating procedures as well as contributing and leading internal development and improvement projects.

What will your day-to-day responsibilities look like?

  • Being responsible for multiple Implementations at once
  • Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
  • Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
  • Manage activities, timelines, and dependencies for internal and external sharing using, our implementation project-management system.
  • Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software.
  • Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve.

About you:

  • To complement and add to our culture at Aiwyn, this candidate:
  • Obsesses over the customer experience
  • Becomes curious when things don’t work as expected
  • Runs towards challenges, not away from them
  • Relentlessly pursues excellence for the customer, the company, and themselves
  • Has the courage to speak up when they disagree or have a better idea
  • Builds trust with direct teammates, members of other teams, and our customers by seamlessly blending execution, empathy, and transparency
  • Balances taking ownership over their realm by being open to feedback and new ideas

The ideal candidate candidate for this role:

  • Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience
  • Has a deep-rooted passion for problem-solving and yearns for customer delight
  • Can take initiative and drive progress, even when all the answers are not yet in front of them
  • Has strong written and verbal communication skills with the ability to take complex situations and explain them simply.
  • Has previous experience with customer-facing Project Management, Onboarding, and Implementation
  • Is highly proficient in English, with excellent written grammar and spelling.
  • Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)

Preferable experience also includes:

  • Experience working in the accounting firm industry
  • Experience with Work Management Software
  • Experience working with Hubspot and Jira

Benefits and Perks

  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.
  • Other benefits include:
  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching

Our Values:

  • Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
  • Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
  • Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
  • Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations
Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: